IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® platform solutions include SmartCTI™, iGuard®, and SmartSIP™; our new DTMF data masking solution for VoIP environments.
IntraNext Systems has developed Computer Telephony Integration (CTI) solutions for over 20 years. With decades of experience in the contact center industry, the founders knew there had to be a more efficient way for contact centers to handle customer interactions with an agent friendly interface to deliver a best-in-class customer experience. IntraNext launched NextSys©, a computer telephony integration (CTI) solution in 1996. NextSys© has evolved over the years into SmartCTI™ and provides the foundation for our Event Intelligence® Product Platform.
Staying current with all things contact centers is a core principle for IntraNext. As consumer buying habits and contact centers evolved, so did regulations and industry standards around the secure handling of personally identifiable information (PII). This began to take contact center software needs to the next level.
In 2016 we developed iGuard®, a software solution that allows customers to securely enter PII, via their telephone keypad. iGuard has been integrated into thousands of workstations assisting medium and large contact centers with PCI compliance, industry regulations, and fraud prevention goals.
In January of 2018, IntraNext was awarded a US Patent for our PII Data Protection Appliance (DPA). Our new product, SmartSIP™ was launched in January 2019. SmartSIP was developed specifically for use in VoIP environments and makes it possible to extract PII from telephone interactions between telephony systems, customers, and call center agents without disrupting the telephony voice path. Both iGuard and SmartSIP are PCI PA-DSS validated applications.
IntraNext believes in the least disruptive approach to solution implementation. We have an onsite facility with state-of-the-art equipment allowing our developers to mimic production environments of leading call center systems and test solutions prior to implementation without having to disrupt our clients’ environment or daily business routines.
In addition to developing best-in-class software solutions, IntraNext has worked tirelessly to earn the reputation as “true partners” with our clients. Excellence in customer service and responsiveness to client needs transcends all that we do. Our post-sales support commitment truly sets us apart from our competitors.