IntraNext Systems

391 Inverness Parkway, Suite 111 Englewood, CO 80112 Phone: 303.799.0771 Toll Free: 888.638.6398 sales@intranext.com

About IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® platform solutions include SmartCTI™, iGuard®, and SmartSIP™; our new DTMF data masking solution for VoIP environments.

IntraNext Systems has developed Computer Telephony Integration (CTI) solutions for over 20 years. With decades of experience in the contact center industry, the founders knew there had to be a more efficient way for contact centers to handle customer interactions with an agent friendly interface to deliver a best-in-class customer experience. IntraNext launched NextSys©, a computer telephony integration (CTI) solution in 1996. NextSys© has evolved over the years into SmartCTI™ and provides the foundation for our Event Intelligence® Product Platform. Staying current with all things contact centers is a core principle for IntraNext. As consumer buying habits and contact centers evolved, so did regulations and industry standards around the secure handling of personally identifiable information (PII). This began to take contact center software needs to the next level.

In 2016 we developed iGuard®, a software solution that allows customers to securely enter PII, via their telephone keypad. iGuard has been integrated into thousands of workstations assisting medium and large contact centers with PCI compliance, industry regulations, and fraud prevention goals.

In January of 2018, IntraNext was awarded a US Patent for our PII Data Protection Appliance (DPA). Our new product, SmartSIP™ was launched in January 2019. SmartSIP was developed specifically for use in VoIP environments and makes it possible to extract PII from telephone interactions between telephony systems, customers, and call center agents without disrupting the telephony voice path. Both iGuard and SmartSIP are PCI PA-DSS validated applications.

IntraNext believes in the least disruptive approach to solution implementation. We have an onsite facility with state-of-the-art equipment allowing our developers to mimic production environments of leading call center systems and test solutions prior to implementation without having to disrupt our clients’ environment or daily business routines.

In addition to developing best-in-class software solutions, IntraNext has worked tirelessly to earn the reputation as “true partners” with our clients. Excellence in customer service and responsiveness to client needs transcends all that we do. Our post-sales support commitment truly sets us apart from our competitors.

Our Values

Learn about the core values that have shaped our success since our very first installation in 1996.

Problem Solvers

We're flexible, "out-of-the-box" thinkers that develop creative solutions.

Trusted

We value the trust our clients have placed in us to safeguard their customers.

Efficient

We work with your environment to deploy solutions quickly & cost-effectively.

ROI Focused

We provide solutions that make a measurable impact to your bottom line.

Our Team

Patrick Brown

Chief Executive Officer

Patrick Brown has served as President of IntraNext Systems since its inception. Patrick specializes in client consultation, and the development and deployment of customized Computer Telephony Integration (CTI) and data security solutions for clients. He is responsible for the daily operations, personnel, financial management, and external communications at IntraNext. He has over 25 years of experience in both call center operations and IT solutions for live agent environments. He has served on an executive team of a large call center bureau in the telecommunications industry overseeing inbound and outbound call operations. He is also a proud military veteran where he specialized in military operations training and systems development.

Patrick enjoys spending time with his wife, four kids, and two grand kids. If you can't reach him during normal business hours you may want to check the golf course. Patrick is also a licensed pilot and can often be found flying in the sky above Denver.

Michael Verlare

Chief Operating Officer

Michael Verlare has served as Chief Operating Officer at IntraNext Systems for nearly two decades. Mike has extensive experience in contact center software implementation, and provides customers with the technical and industry operational insight needed to assist in defining needs and developing the least disruptive path to solution implementation. Mike has considerable insights in the telecommunication, cable, and airline industries. Mike is responsible for overseeing existing client relationships and leading the IntraNext support team to achieve optimal customer service levels and expeditious ticket resolution.

Mike is a travel and scuba enthusiast. Flying over 100,000 air miles per year, Mike has visited some of the most exotic places on earth. If you can't reach him during normal business hours, you don't stand a chance of finding him!

James Mitch

Chief Technology Officer

James Mitch has served as the Chief Technology Officer of IntraNext Systems since its inception. James specializes in Microsoft.NET frameworks, C/C++ programming, UNIX, network development, and database applications. With extensive experience in telecommunications and networking protocols, including VOIP infrastructures, he is a master at developing customized Computer Telephony Integration (CTI) solutions for call centers. He is responsible for the architecture, design, systems integration and engineering, software development, and network administration at IntraNext. James is also responsible for leading the talented team of developers and programmers. He has over 25 years of experience in call center software development, IT integrations, and information systems management.

James enjoys spending time with his wife and two young children. If you can't reach James during normal business hours, you may want to check the golf course or on the beach in Costa Rica!

Industry Affiliations

The PCI Security Standards Council Participating Organization logo is a trademark or service mark of The PCI Security Standards Council in the United States and in other countries.