IntraNext Event Intelligence™ software delivers Computer Telephony Integration (CTI) capabilities to help contact centers increase efficiencies, reduce costs, and improve the level of service delivered to customers.  Complex workflow scenarios within multi-step customer interactions are efficiently handled with real-time intelligence delivered to the agents desktop during the call.

At IntraNext, we don't believe in a one size fits all approach, that is why we work with each contact center to customize screen-pops, task bars, and menu options so that your agents have the tools they need, when they need them. 

Softphone

Intelligent call routing ensures that each call is delivered quickly to the appropriate agent. Integrated systems ensure that data is transferred effectively eliminating the need for customers to provide their information at multiple touchpoints. IntraNext Event Intelligence™ leverages contact centers existing technology to bring together: Pre-call Intelligence, customer information, and business rules for data assisted call routing.  With the small desktop footprint and simple and intuitive user interface, IntraNext Event Intelligence™ allows your agents to focus on delivering best-in-class customer service.

Screen Pop

Our screen pop capabilities integrate with existing CRM's and billing systems.  Caller verification notifications and an IVR history presentation provides agents visibility to the data they need to effectively address each call.  This improves the customer experience by reducing call handling times and call abdonment rates.  

IntraNext Event Intelligence™ provides real-time access to your Event Intelligence™ data.

The Smart Choice

Our Event Intelligence™ software solution is the smart choice for contact centers.  

  • Interface to leading ACD's
  • High Availability
  • Scaleable

Contact centers that have implemented our Event Intelligence™ solutions have realized some of the following benefits:

  • Reduced operational costs through optimized staffing levels 
  • Improved call handling times
  • Reduced call abdonment rates
  • Increased first-call resolutions

Delivering Real-Time Intelligence During the Call

Learn about Event Intelligence

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