IntraNext Event Intelligence™ software delivers Computer Telephony Integration (CTI) capabilities to help contact centers increase efficiencies, reduce costs, and improve the level of service delivered to customers. Complex workflow scenarios within multi-step customer interactions are efficiently handled with real-time intelligence delivered to the agents desktop during the call.
The Smart Choice
Our Event Intelligence™ software solution is the smart choice for contact centers.
Interface to leading ACD's
Contact centers that have implemented our Event Intelligence™ solutions have realized some of the following benefits:
Reduced operational costs through optimized staffing levels