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Secure Payment Handling and Agent Productivity Tools

IntraNext Systems specializes in Computer Telephony Integration (CTI) solutions and PCI PA-DSS Validated Payment Applications for contact centers. Our Event Intelligence® Platform includes SmartCTI™, SmartSIP®, and iGuard®.

Computer Telephony Integration (CTI) is a core competency at IntraNext and provides the foundation for all of our software solutions.

Our data security software solutions help contact centers:

  • Capture customer's sensitive information using DTMF masking technology
  • Protect telephone-based payments and help meet Payment Card Industry Data Security Standards (PCI DSS)
  • Assist in de-scoping networks for PCI compliance and minimize sensitive data traffic
  • Protect Personally Identifiable Information (PII), also referred to as “personal data” under the General Data Protection Regulation (GDPR)

Both our SmartSIP® and iGuard® data security products are PCI PA-DSS validated applications and IntraNext is a Qualified Integrator and Reseller (QIR).

There is no one size fits all approach to contact center event handling and data security, which is why IntraNext Systems partners with each client to tailor our solutions to meet their requirements. Whether you are interested in enhancing your CTI capabilities with our SmartCTI™ solution, and/or looking to remove the verbal exchange of sensitive data in live agent interactions, IntraNext has you covered.

The Event Intelligence® Platform

Select a product to learn more.

Latest IntraNext Insights

February 27th, 2022

IntraNext’s Event Intelligence® and Avaya Aura® 8.1

IntraNext Systems is pleased to announce that our Event Intelligence® Computer Telephony Integration (CTI) software for contact centers has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura® Communication Manager 8.1 and Avaya Aura Application Enablement Services 8.1.

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IntraNext 8andOut Podcast - SmartSIP PCI

We recently sat down with Bill Petty at Avaya to discuss our Avaya Compliant SmartSIP®...