IntraNext Systems develops smart and secure software solutions for medium-to-large contact centers. Our customized solutions include our industry leading Event Intelligence™ Computer Telephony Integration (CTI), iGuard™, our DTMF data capture solution for live agent payment transactions, and our new patented PII Data Protection Appliance for VoIP environments. Our solutions assist contact center agents in delivering an optimal and secure customer experience resulting in increased service metrics, contact center efficiencies, and PCI compliance.
IntraNext Systems has been developing industry leading Computer Telephony Integration (CTI) solutions for over 20 years. With decades of experience in the contact center industry, the founders knew there had to be a more efficient way for contact centers to handle call volume and routing with an agent friendly interface to deliver a best-in-class customer experience. IntraNext launched NextSys©, a computer telephony integration (CTI) solution in 1996. NextSys© evolved into Event Intelligence™ and is used on nearly 50,000 agent workstations today.
Staying current with all things contact centers is a core principle for IntraNext. As consumer buying habits and contact centers evolved, so did regulations and industry standards around the secure handling of personally identifiable information (PII). This began to take contact center software needs to the next level.
IntraNext developed iGuard™, a software solution that allows customers to securely enter PII, via their telephone keypad. iGuard™ has been integrated into thousands of workstations assisting medium and large contact centers with PCI compliance, industry regulations, and fraud prevention goals.
In January of 2018, IntraNext was awarded a US Patent for our PII Data Protection Appliance (DPA). The DPA is for use in VoIP environments and makes it possible to extract PII from telephone interactions between telephony systems, customers, and call center agents without disrupting the telephony voice path.
IntraNext believes in the least disruptive approach to solution implementation. IntraNext has an onsite facility with state-of-the-art equipment allowing IntraNext’s developers to mimic production environments of leading call center systems and test solutions prior to implementation without ever having to disrupt our clients’ environment or daily business routines. From Session Border Controllers (SBC’s), leading phone systems, to Voice Over Internet Protocol (VoIP) lines, we have everything we need to test our solutions in any environment.
In addition to developing best-in-class software solutions, IntraNext has worked tirelessly to earn the reputation as “true partners” with each and every client. Excellence in customer service and responsiveness to client needs transcends all that we do. Our post-sales support commitment truly sets us apart from our competitors.
IntraNext is an industry leader in its space, and is sought after for their leading software, unbiased consultation, and industry insights.
Learn about the core values that have shaped our success since our very first installation in 1996.
We're flexible, "out-of-the-box" thinkers that develop creative solutions.
We value the trust our clients have placed in us to safeguard their customers.
We work with your environment to deploy solutions quickly & cost-effectively.
We provide solutions that make a measurable impact to your bottom line.
Patrick Brown has served as President of IntraNext Systems since its inception. Patrick specializes in client consultation, and the development and deployment of customized Computer Telephony Integration (CTI) and data security solutions for clients. He is responsible for the daily operations, personnel, financial management, and external communications at IntraNext. He has over 25 years of experience in both call center operations and IT solutions for live agent environments. He has served on an executive team of a large call center bureau in the telecommunications industry overseeing inbound and outbound call operations. He is also a proud military veteran where he specialized in military operations training and systems development.
Patrick enjoys spending time with his wife, four kids, and two grand kids. If you can't reach him during normal business hours you may want to check the golf course. Patrick is also a licensed pilot and can often be found flying in the sky above Denver.
Michael Verlare has served as Chief Operating Officer at IntraNext Systems for nearly two decades. Mike has extensive experience in contact center software implementation, and provides customers with the technical and industry operational insight needed to assist in defining needs and developing the least disruptive path to solution implementation. Mike has considerable insights in the telecommunication, cable, and airline industries. Mike is responsible for overseeing existing client relationships and leading the IntraNext support team to achieve optimal customer service levels and expeditious ticket resolution.
Mike is a travel and scuba enthusiast. Flying over 100,000 air miles per year, Mike has visited some of the most exotic places on earth. If you can't reach him during normal business hours, you don't stand a chance of finding him!
James Mitch has served as the Chief Technology Officer of IntraNext Systems since its inception. James specializes in Microsoft.NET frameworks, C/C++ programming, UNIX, network development, and database applications. With extensive experience in telecommunications and networking protocols, including VOIP infrastructures, he is a master at developing customized Computer Telephony Integration (CTI) solutions for call centers. He is responsible for the architecture, design, systems integration and engineering, software development, and network administration at IntraNext. James is also responsible for leading the talented team of developers and programmers. He has over 25 years of experience in call center software development, IT integrations, and information systems management.
James enjoys spending time with his wife and two young children. If you can't reach James during normal business hours, you may want to check the golf course or on the beach in Costa Rica!
The PCI Security Standards Council Participating Organization logo is a trademark or service mark of The PCI Security Standards Council in the United States and in other countries.