IntraNext specializes in premise-based software solutions for contact centers. Our software solutions integrate with both legacy and VoIP telephony infrastructures so that you can protect your existing investment and deliver process efficiencies, secure data, and increase customer satisfaction.
Our Event Intelligence® platform includes agent efficiency tools and secure handling of sensitive data solutions. Computer Telephony Integration (CTI) is a core competency at IntraNext and provides the foundation for all of our software solutions.
Our data security software solutions help contact centers:
Both our SmartSIP™ and iGuard® data security products are PCI PA-DSS validated applications and IntraNext is a Qualified Integrator and Reseller (QIR).
There is no one size fits all approach to contact center event handling and data security, which is why IntraNext Systems partners with each client to tailor our solutions to meet their requirements. Whether you are interested in enhancing your CTI capabilities with our SmartCTI™ solution, and/or looking to remove the verbal exchange of sensitive data in live agent interactions, IntraNext has you covered.
The next generation in secure data handling for VoIP telephony environments
Connecting Systems, Agents, and Customers
Interrupt Risk, Not Calls
What if your premise-based IVR and the adjunct internal systems could be completely removed from PCI scope?
Protecting telephone-based payments in the contact center is not a new initiative or a new conversation.
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.