PCI Compliant Payments for your Contact Center
Our Mission
We believe in relentlessly pursuing innovation to deliver automation, efficiencies, and increased data security to contact centers.
We Secure Customer Payments in Your Care Channels
IntraNext Systems specializes in secure payment software applications for contact centers, whether your agents work from home or work from a physical contact center. SmartSIP® is a software solution that secures telephone-based payments in VoIP environments. SmartSIP is a DTMF suppression and masking solution that allows customers to enter their credit card details via their telephone keypad while staying in voice contact with a contact center agent.
In addition to secure voice payments, SmartSIP has been expanded to support other customer care channels including chat, Short Message Service (SMS), and email reducing risk and PCI scope.
Click the “Start Demo” button to watch a sample customer interaction. Change the interaction type by clicking one of the modes below.
A customer calls your contact center to speak with an agent about making a payment.
A customer initiates a chat session with your contact center to chat with an agent about making a payment.
A customer calls your contact center to make a payment and is connected with your Artificial Intelligence (AI) platform.
The agent accepts the call and is connected to the
customer via voice.
The agent accepts the request and is connected to
the customer via chat.
The bot accepts the request and is connected to the
customer via automated chat.
The agent asks the customer to enter their sensitive information via their telephone keypad. The agent will see visual cues of the customer's entry.
The agent sends a secure payment link to the customer via the chat session and instructs the customer to complete the secure payment form. The agent will see visual cues of the customer's entry.
The AI service asks the customer to enter their sensitive information via their telephone keypad. The sensitive data is intercepted by SmartSIP keeping the AI platform out of PCI scope.
When the customer is finished entering their sensitive data, the agent submits the transaction for processing.
When the customer is finished entering their sensitive data on the secure payment form, the agent submits the transaction for processing.
When the customer is finished entering their sensitive information, the AI service submits the transaction for processing.
The agent receives notification that the payment has been submitted successfully. The customer and the agent have remained connected throughout the call, but no sensitive information was seen or heard by the agent.
The agent receives notification that the payment has been submitted successfully. The customer and the agent have remained connected throughout the chat session, but no sensitive information was seen by the agent.
The AI service may provide notification to the customer that the payment has been submitted successfully.
We Work Where Your Agents Work
Because SmartSIP is securely doing its job behind the scenes, your business processes and agent environments can be completely removed from sensitive data exposure. Providing a consistent customer care experience is a key priority for contact centers and SmartSIP enables business workflows to be identical – regardless of on-site or work from home environments. Your customers are provided with the confidence knowing their sensitive cardholder data is handled securely.
On-Site
At Home
BPO
We Integrate Anywhere
The SmartSIP platform has been developed to minimize the footprint of handling sensitive data with a focus on the least disruptive approach to system integration. SmartSIP’s Secure Data Environment is established within and behind your firewall protected Data Centers. The platform has been hardened and connectivity is tightly controlled to allow interaction only with established trusted “client” applications.
On-Premise
Premise SmartSIP implementations facilitate PCI compliance benefits by descoping the ACD system, CRM applications and agent workstations.
Hybrid
A further reduction of PCI DSS compliance requirements can be achieved using a hosted SmartSIP instance in cloud environments such as Amazon Web Services or Microsoft Azure.
Hosted
SmartSIP can be co-located in your cloud-hosted ACD environments, completely removing premise data centers, CRM, and agent workstations from PCI DSS scope.
We Connect With Your Current Business Applications and Payment Relationships
IntraNext Systems has decades of experience with complex Computer Telephony Integrations (CTI), which provides the foundation for its SmartSIP software. SmartSIP integrates with your existing business applications, it doesn’t replace them. Our easily consumable API gives you full control on when SmartSIP is activated, minimizing impacts on existing business processes.
Business Applications
Consuming the IntraNext API allows for flexible integrations. SmartSIP is designed to secure payments within your established business processes and agent workflows. We work with you to determine the optimal integration point in your Customer Relationship Management (CRM) or billing systems.
Payment Systems
SmartSIP securely captures sensitive cardholder data behind the scenes and delivers it to your existing payment process, whether it be for tokenization or direct to a payment gateway.