Agent Efficiency Tools and Secure Data Handling Solutions
IntraNext specializes in premise-based software solutions for contact centers. Our software solutions integrate with both legacy and VoIP telephony infrastructures so that you can protect your existing investment and deliver process efficiencies, secure data, and increase customer satisfaction.
Our Event Intelligence® platform includes agent efficiency tools and secure handling of sensitive data solutions. Computer Telephony Integration (CTI) is a core competency at IntraNext and provides the foundation for all of our software solutions.
Our data security software solutions help contact centers:
Capture customer's sensitive information using DTMF masking technology
Protect telephone-based payments and help meet Payment Card Industry Data Security Standards (PCI DSS)
Assist in de-scoping networks for PCI compliance and minimize sensitive data traffic
Protect Personally Identifiable Information (PII), also referred to as “personal data” under the General Data Protection Regulation (GDPR)
There is no one size fits all approach to contact center event handling and data security, which is why IntraNext Systems partners with each client to tailor our solutions to meet their requirements. Whether you are interested in enhancing your CTI capabilities with our SmartCTI™ solution, and/or looking to remove the verbal exchange of sensitive data in live agent interactions, IntraNext has you covered.
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.
