At IntraNext Systems, we believe in relentlessly pursuing innovation to deliver automation, efficiencies, and increased data security to contact centers.
For the past 25 years we have remained focused on the contact center agent and customer interaction. In 1996 we launched our first product, NextSys©, a Computer Telephony Integration (CTI) solution which has evolved over the years into Event Intelligence® and provides the foundation for our product platform.
Our Event Intelligence software bring together pre-call intelligence, call routing business rules, and customer information, allowing agents to focus on delivering best-in-class customer service. With customized screen pops and softphone toolbar options, Event Intelligence provides agents the tools they need, when they need them.
In 2012 we entered the Payment Card Industry (PCI) Data Security Standards (DSS) arena with Pause/Resume integrations. Due to our CTI expertise, it was a natural progression to enter into the touch-tone or Dual-tone Multi-Frequency (DTMF) capture space to protect sensitive cardholder data in agent handled telephone interactions. We joined the PCI Security Standards Council as a Participating Organization in 2014 and our initial Payment Application (PA-DSS), iGuard®, was validated in 2014.
IntraNext was awarded US Patent No. 9,881,178 “Method and Apparatus for Protecting Sensitive Data” within a VoIP telephony call center in January of 2018. Our flagship product, SmartSIP®, is based upon that patented technology and received its PCI PA-DSS validated application status in late 2018.
Fast forward to today…our SmartSIP product capabilities have expanded to support secure payments and sensitive data capture in multiple care channels, in either premise-based, cloud, or hybrid data center environments, and support agents in both at-home or on-site working environments and is validated under the new PCI Software Security Framework.
IntraNext is known for our complex integrations, cross-platform automation, and our capability to rapidly deploy solutions. We believe in the least disruptive approach to solution implementation and continually invest in state-of-the-art equipment allowing our developers to mimic production environments of leading telephony systems and test solutions prior to implementation without disrupting our clients’ environment or daily business routines. IntraNext products are used by over fifty thousand agents handling millions of events per day.
We have long-lasting relationships with some very large customers, and their reference testimonials will corroborate that we don’t believe in a one size fits all approach and we partner with each client to tailor and develop solutions that meet their requirements. Our consultative approach and excellence in customer service transcends all that we do.