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May 18th, 2016

New DTMF Capture Technology Will Revolutionize Call Center Security

Most call center operations today rely on IVR technology to support customer self-care and reduce live agent staffing requirements. But, there are many instances in which live agent assistance is a necessity. When these situations require the caller to provide personally identifiable information (PII), such as a credit card or Social Security number, security becomes a paramount concern.

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