We take it as a compliment when our customers come to us to solve a problem. Creating innovative products and bespoke solutions is what IntraNext has built its reputation on for nearly three decades. Whether it’s softphone customization for greater efficiency or screen recording tools for quality assurance, IntraNext has delivered unique innovation to Fortune 100 companies in environments where innovation—let alone custom innovation—can feel nearly impossible.

Key Performance Indicators (KPIs) drive results. They show where a company is trying to go, and IntraNext approaches those goals directly. In contact center environments, consistency, call-handling time, and quality assurance are part of a constant battlefield. Companies are under pressure to meet customer needs while maintaining control over the software their employees use and ensuring the highest possible quality of service.

Custom Softphone

The evolution of the contact center has created a greater need for custom telephony solutions. Large enterprises with sprawling infrastructure require development teams that understand both legacy systems and modern advancements. IntraNext builds a bridge between those worlds.

Our custom softphone solution emphasizes agent workflow, secure authentication, and frictionless usability, while integrating with leading PBX systems—and the phones that depend on them—with cloud-based authentication options and modern VoIP capabilities. This allows our customers to make necessary changes without disrupting business operations. 

Screen Recording

Maintaining reliable control of the tools employees use is essential for our customers. That’s why IntraNext developed a lightweight, high-performance application that captures agent screen activity without requiring agent UI involvement. The solution addresses PCI-related compliance concerns and quality assurance goals by helping omit instances in which agents might collect Personally Identifiable Information (PII) such as credit card, personal account, and/or social security numbers.

Customers can customize how agent workflows are visually captured, whether on an active call or not, how long recordings remain in internal storage, and how supervisors review and supplement agent activity. The result is an application that addresses compliance pain points at scale.

By taking a tailored approach to customer needs, IntraNext does more than implement technology. We solve the problems that others cannot standardize away. When the environment is complex, the requirements are strict, and the stakes are high, our role is to make the difficult doable.

That is innovation in practice. That is what our customers trust us to do. And when the problem gets tough, IntraNext is built to say: yes, we can do that.