May 24th, 2018
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
DTMF masking technology in the contact center has been a giant step forward in securing customers data.
This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice...
February 8th, 2018
We recently sat down with Karen Webster, PYMNTS.com, and Alex Pezold, TokenEx, and discussed why tokenization should be added to the list...
January 11th, 2018
Next Caller and IntraNext Systems discuss call center fraud prevention and customer experience. The discussion explored how different...
January 5th, 2018
For many contact center leaders, enhanced fraud prevention, increased data security, and regulatory compliance are on the top of the...
May 18th, 2016
Lawsuits, bad press, compliance infractions and displeased customers are just some of the many reasons the world is so focused on the...
