IntraNext Systems

391 Inverness Parkway, Suite 111 Englewood, CO 80112 Phone: 303.799.0771 Toll Free: 888.638.6398 sales@intranext.com

IntraNext Insights

Articles tagged with "agent assisted payments"

DTMF Masking and PCI DSS Compliance

The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded; protecting cardholder data and assisting with PCI DSS compliance initiatives.

Compliance Doesn't Mean Security

The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement. 

IntraNext Systems Awarded U.S. Patent for Sensitive Data Protection in Contact Centers

This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice path. 

Love Is In the Air - Customers' Sensitive Data Should Not Be

One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the phone in live agent interactions.

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