IntraNext Insights

Articles tagged with “AGENT ASSISTED PAYMENTS”

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  How One Utility Addressed PCI Compliance Initiatives AND Achieved...

  August 29th, 2019

  PCI DSS, DTMF Masking, Contact Center, Agent-Assisted Payments

  The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent...

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  DTMF Masking and PCI DSS Compliance

  August 23rd, 2018

  Contact Center, DTMF Masking, PCI DSS, Agent-Assisted Payments

  The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded;...

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  Compliance Doesn't Mean Security

  May 24th, 2018

  Contact Center, Data Security, DTMF Capture, PCI DSS, Agent-Assisted Payments, DTMF Masking

  The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.

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  IntraNext Systems Awarded U.S. Patent for Sensitive Data Protection...

  April 4th, 2018

  Contact Center, Data Security, PII, PCI DSS, Agent-Assisted Payments

  This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice...

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  Love Is In the Air - Customers' Sensitive Data Should Not Be

  February 14th, 2018

  PCI, Contact Center, DTMF Masking, Agent-Assisted Payments, DTMF Data Capture

  One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...

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