August 29th, 2019
The goals for live-operator secure payment handling were met, as well as lower call handling times with minimal impact to agent...
August 23rd, 2018
The power of DTMF masking in agent assisted payment transactions is that the sensitive cardholder data is not seen, heard, nor recorded;...
May 24th, 2018
The introduction of DTMF masking should be considered best practice, albeit not an “official” PCI DSS requirement.
This unique solution can remove PII near the VOIP ingress point of a contact center environment without disrupting the telephony voice...
February 14th, 2018
One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...