April 26th, 2018
Event Intelligence™ CTI software platform is rated compliant with Avaya Aura® Communication Manager 7.1 and Avaya Aura Application...
November 29th, 2017
Fraud prevention strategies are a focus area for call centers and data security teams. Live agent call technologies used to prevent...
November 22nd, 2017
The call center industry is big business with lots of moving parts. PYMNTS estimates that the industry "brought in roughly $13 billion in...
November 22nd, 2017
Companies must still look at what data is flowing into and out of their firms. They must still endeavor to keep consumer and cardholder...
September 27th, 2017
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut...
June 21st, 2017
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a...
April 13th, 2017
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one...
August 25th, 2016
PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card...
August 17th, 2016
Developed to encourage and enhance cardholder data security, the Payment Card Industry Data Security Standards (PCI-DSS), facilitates the...
