DTMF masking technology in the contact center has been a giant step forward in securing customers data.
February 14th, 2018
One area of securing customer data that is often overlooked is when customers are asked to verbally provide their sensitive data over the...
January 11th, 2018
Next Caller and IntraNext Systems discuss call center fraud prevention and customer experience. The discussion explored how different...
September 27th, 2017
Driving down call center costs and driving up customer satisfaction are two perennial focuses of every contact center. “How can we cut...
June 30th, 2017
There are products on the market today (like IntraNext’s iGuard) that not only help companies with PCI compliance, but give the customer...
June 21st, 2017
Companies across the globe, just like yours, resort to pausing and resuming their call recording systems when an agent captures a...
June 20th, 2017
President Donald Trump wants to bring more jobs back to the U.S., and lawmakers have asked the Trump administration to pay particular...
April 13th, 2017
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one...
August 25th, 2016
PCI, HIPAA, Telemarketing Sales Rule and many other regulations today are all about protecting personal customer data such as credit card...
